Frequently Asked Questions
Everything you need to know about our luxury chocolate and delivery services.
How should I store my chocolates to keep them fresh?
To maintain the quality of our chocolate, store it in a cool, dry place away from direct sunlight and strong odors. We recommend a temperature between 15°C and 18°C. Avoid refrigeration if possible, as it can cause 'bloom' and affect the texture.
Do you offer vegan or dairy-free options?
Yes, we have an extensive range of vegan-friendly chocolates, including our high-cacao dark chocolate selections and our innovative Nutmilk range, which offers a creamy milk-chocolate taste without the dairy.
What is your shipping policy for warm weather?
During warmer months, we use insulated packaging and gel packs for sensitive items to ensure your chocolate arrives in perfect condition. We also offer expedited shipping options to minimize time in transit.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our chocolate factory, you will receive an email with a tracking link and a unique reference number so you can monitor its journey to your doorstep.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products unless they are faulty or damaged. If your order arrives in less than perfect condition, please contact our customer service team within 14 days.
Are your cocoa beans ethically sourced?
Yes, through our 'Engaged Ethics' program, we work directly with cocoa farmers in Saint Lucia and beyond. We ensure fair pay, provide sustainable farming equipment, and guarantee to buy their entire crop at above-market prices.