Returns & Exchanges
We want you to be 100% happy with your chocolate; if your order arrives damaged or doesn't meet our exacting standards, we offer a hassle-free replacement or refund within 30 days. Due to food safety regulations, we cannot accept returns for items that have been opened or consumed unless they are faulty.
Contact Guest Services
Reach out to our dedicated team with your order number and details of the issue to initiate your return request.
Document the Issue
If your chocolates arrived damaged or melted, please provide a clear photograph of the item and packaging for our quality control team.
Package Your Items
Securely pack the unopened items in their original shipping box or similar protective packaging to ensure they reach us safely.
Receive Your Refund
Once we receive and inspect your return, we will process a full refund to your original payment method or dispatch a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing